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Phone: (239) 590-1188
A project request to Information Technology Services (ITS) is the first step to initiate a “technology as a service” endeavor that has a defined scope and is conducted within a specific timeline to accomplish a specific goal, such as to solve a business problem. Examples of projects include:
Projects are a collaboration between ITS and other departments and MUST have at least one business owner assigned who can identify the functional requirements and success factors. Both groups are responsible for the success of the project. Projects must have the approval of the dean or VP of the initiating or impacted division or school before commencing work.
If your request does NOT meet the above criteria for a project, please submit a ticket by emailing email@example.com.
Use your FGCU email address (all lowercase) and password to log into the project management system. To access the system go here: Project Management Request System
When a project request is submitted, ITS will:
A software/hardware request to Information Technology Services (ITS) involves the purchase of a new software/hardware product for one or more business units of the university. ITS activities for software/hardware requests may require but are not limited to the following:
Even if the business unit already identified the solution and the funding is available, there are functional, technical and support issues to consider before the purchase of the software/hardware take place. A software/hardware request may require approval of the dean or VP of the business unit.
To access the request form, go here: Software/Hardware Purchase Request Form
When a Software/Hardware Purchase Request is submitted, ITS will:
For requests that do not fall into this category, or if you are uncertain, please submit your request as a ticket via firstname.lastname@example.org.