Office of Continuing Education & Off-Campus Programs
Florida Gulf Coast University
10501 FGCU Blvd South
Fort Myers, FL 33965
Six sigma is defined as providing a product or service which performs at a level that only 3.4 defects will occur for every million opportunities. For example, in a hospital, an opportunity for a defect occurs each time the patient receives some type of service within the hospital. A defect could occur during:
Six sigma is about reducing variation in every process and eliminating errors. It starts by asking fundamental question: “What is critical to our customers?”
Once that question is answered, rigorous analysis is applied to all processes to assess whether you are delivering what your customers require. Each time a process does not deliver, you create a defect. Six sigma is passionate about using data to uncover the root causes of those defects and eliminate them from our processes.
The ultimate objective is to deliver to your customers what is critical to them each and every time. Your products are produced or your services are provided with “virtual perfection” from the customer’s perspective. And, when problems are reduced, costs decline and customer satisfaction improves.
By applying the six sigma methodology, organizations experience significantly higher income, increased revenues, and lower costs. Their processes are much simpler and they operate with significantly higher quality and faster processes/procedures.
It is very common for organizations to experience 50-90% reductions in defects or improvements in their operations as they produce greater quality products and services while enjoying greater customer and employee satisfaction.
Organizations who adopt lean/sigma practices, experience cost savings, increase revenues, and/or cost avoidance combined to an average of 2-4% of gross revenues or budgets.