Monique McKay, LL.B, LL.M
Assistant to the President,
Edward Hall 211
Florida Gulf Coast University
Edwards Hall, Room 211
10501 FGCU Boulevard, South
Fort Myers, Florida 33965-6565
(239) 590-1022, or via TTY: 711
The Florida Gulf Coast University Office of the Ombuds provides expertise in dispute resolution and conflict management to undergraduate and graduate students, staff and faculty.
You decide how you want your concern handled. The Ombuds may suggest options; but it is up to you to decide how to proceed. You may give the Ombuds permission to share information, or to discuss a concern with another individual or department on campus to try and resolve your concern.
The Ombuds Office is independent, and reports to the President of Florida Gulf Coast University. The Ombuds has access to senior administrators in order to convey systemic issues causing conflict on campus. The Ombuds Office does not keep records on behalf of the University. Anonymous aggregate statistical data may be maintained and presented in annual reports.
The identity of visitors, and the substance of concerns raised, will be kept confidential except with the consent of the visitor with the following exceptions:
Confidentiality cannot be maintained by the Ombuds Office if there is an imminent risk of serious harm, suspected child abuse or neglect, or as otherwise required by law or Florida Gulf Coast University policy. The Ombuds will review exceptions to confidentiality with visitors.
Florida has a very broad public records law. As a result, any written communication created or received by Florida Gulf Coast University employees is subject to disclosure to the public and the media, upon request; unless otherwise exempt. Please do not include confidential information in emails to the Office. In addition, under Florida Law, email addresses are public records. If you do not want your email address released in response to a public record request, do not send emails to the Office.
The Ombudsperson attempts to resolve issues on an informal basis. Processes frequently used by the Ombuds include communication or conflict coaching, mediation, and facilitation. The Ombuds does not participate in formal adjudicative hearings.
The Ombudsperson is an advocate for fairness; rather than for a particular individual or group. The Ombuds strives to assist parties to resolve concerns using interest based negotiation strategies.