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Chief of Staff

Office of Vice President and Chief of Staff
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Office of Vice President and
Chief of Staff
Florida Gulf Coast University
10501 FGCU Blvd S.
Fort Myers, FL. 33965-6565

Phone: (239) 590-1006
Fax:     (239) 590-1066

Press Release


FGCU Florida Institute of Government Presents "Dealing with Difficult People" Workshop

WHO     FGCU Florida Institute of Government, for managers, supervisors and staff from both the private and public sectors

WHAT     “Dealing with Difficult People” full-day workshop from the Florida Institute of Government’s Professional Development Series. The workshop will help professionals learn how to understand the dynamics of conflict, why people often act as they do and how to stay in control of their reaction to others’ behavior.

WHEN     8:30 a.m. to 3:30 p.m., Monday, Nov. 17

WHERE     FGCU Broadcast Building Room 111

WHY     To:

     Confront conflict effectively

     Disagree without anger

     Be able to identify your own “hot buttons”

     Give and receive criticism effectively

     Interact successfully with the difficult person who works with you

     Deal with conflict and anger through the use of a conflict management survey

COST     $82

CONTACT     Joanne Hartke at (239) 590-7815 or

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