Chief of Staff
Florida Gulf Coast University
10501 FGCU Blvd S.
Fort Myers, FL. 33965-6565
Phone: (239) 590-1006
Fax: (239) 590-1066
Florida Gulf Coast University, Edison State College, and Hodges University Joint Release
Presenting the Second Workforce Now Research Report
Identification of Critical Position and Skill Gaps for: Financial/Insurance/Banking, Construction/Manufacturing, Tourism/Hospitality
FORT MYERS, Fla. - Workforce-Now is a regional research initiative to identify current and future talent requirements for the five counties of Southwest Florida. The initiative was created in October 2012 as an outcome of the Education Summit produced by The News-Press Media Group. It is envisioned as a systematic, strategic multi-year focus on understanding and meeting critical workforce needs.
The quality of the regional workforce is a primary competitive factor in the region's ability to grow and prosper in a competitive global marketplace. The Workforce Now initiative is designed to provide better information on workforce gaps including skills and characteristics desired by regional employers. The plan is to deeply study industries or sectors each year to provide a continuous stream of information from employers to educational institutions, and to look for ways to create dialogue and new partnerships between businesses and educational institutions.
This is the second report generated by the regional Workforce Now initiative providing important information about employment gaps and skills desired by regional employers. It provides a summary of the information gained from a 17-question survey and panel discussions by 13 executives representing three key business sectors:
Each company told its story of workforce gaps and needs today and what it forecasts for the next several years at a Workforce Now Forum held on March 19, at Edison State College. Regional educational institutions were invited to hear a panel discussion of this study's findings.
The common themes were that regulation and technology are changing the way companies do business and requiring workers to acquire new skills and knowledge to be competitive in the workplace. Information technology applications are becoming much more common combining old world craftsmanship with 21st century technology. All the employers indicated a need for continuous learning and good written and oral communication skills, basic computer and business mathematics skills, critical thinking, problem solving, and teamwork.
The financial business sector indicated that the rules of operation have changed with new legislation and regulations. Technology is also changing the way that the financial sector interfaces with customers requiring internet based banking and applications for mobile devices. The employment gaps identified for the financial sector were in compliance and regulatory areas as well as information technology areas. The necessary skills to be successful in the Finance/Insurance/Banking business sector are:
• A working knowledge of tax laws
• Ability to make decisions
• Business and financial analysis
• Critical thinking
• Ethical behavior
• Knowledge of finance and accounting principles and regulations
• Time management
• Written and oral communication skills
The construction/manufacturing business sector indicated that new information technologies are reshaping their businesses. Laptop computers, tablets, and smart phones are becoming part of the worker scheduling, building maintenance, ordering parts, and monitoring advanced building climate controls. Advanced CNC and robotic machines are becoming more common and allow a higher quality product while increasing flexibility of the design and response time. The companies spoke of the need for "old world craftsmanship" with 21st century technology. The employment gaps identified for the construction/manufacturing sector were drafter/engineers, certified welders, service technicians, control technicians, computer-aided designers (CAD) and computer-aided manufacturing (CAM) operators and programmers, CNC 5-axis mill operators, sales engineers, production supervisors, and controllers. The overall skills that the Construction/Manufacturing business sector would like to see strengthened are:
• Ability to read 2D and 3D drawings
• CNC robot and machine skills
• Communication skills
• Critical thinking
• Hand tool skills
• Problem solving
• Wood shop or carpentry
The Tourism/Hospitality business sector also indicated that new communication technology such as social media applications and searchable websites were changing the way to do business and communicate with customers. Technology is allowing the business sector to target specific groups of households. There is concern that new regulations including health care and immigration may limit the employee pool or significantly raise operating costs. The hard-to-fill or critical positions identified by this business sector included entry-level employees such as room attendants, hostess, food servers, cooks, and guest service agents. The group indicated that graphic artists are important along with Coast Guard certified boat captains. They also indicated that management and marketing staff are needed. Independent of the position in Tourism/Hospitality the business sector group wanted potential employees to have more:
• Ability to read social cues
• Business mathematics skills
• Communication skills
• Conflict resolution
• Creative thinking
• Organizational skills
• Problem solving skills
Critical positions that companies are having difficulty filling are described in the report, which includes an appendix with select job descriptions provided by the companies.
The first Workforce Now report was released on April 5 and summarized the workforce gaps and skills for three key regional employers: Arthrex Inc., Chicos FAS Inc., and Lee Memorial Health System. The Workforce Now reports are available on the research team's educational organization websites:
• www.edison.edu (under the spotlight section)
Future research for 2013 includes interviews with key educational leaders and an online survey of educators in the next two weeks to better understand their sources of workforce information, the value of the Workforce Now studies, and any impediments that limit their ability to meet regional workforce needs and skill sets.
An annual assessment of the overall workforce gaps and skills is planned for this summer to support the overall project and help to target future research. In addition, a regional Workforce Now Summit to report on this year's study findings will take place on October 29, 2013.
This is a new Southwest Florida workforce research initiative that has brought together researchers from three of the leading regional higher educational institutions to better understand employer workforce requirements.
This project and report would not be possible without the generous support of the founding Workforce Now investors:
The News-Press Media Group
Partnership for Collier's Future Economy
The Lee County Industrial Development Authority
The Southwest Florida Workforce Development Board
Chico's FAS Inc.
Florida Gulf Coast University
Edison State College
About Florida Gulf Coast University
Florida Gulf Coast University is dedicated to providing a student-centered learning environment that offers the highest quality educational opportunities for the development of the knowledge, insights, competencies, and skills necessary for success in life and work. Call us at 1-800-590-3428 or visit our website at www.fgcu.edu.
About Edison State College
With the first students admitted to Edison in the fall of 1962, Edison State College celebrates 51 years of service to the five Southwest Florida counties this year and beyond. Edison State College offers a variety of workforce-driven Associate in Arts, Associate in Science, and Baccalaureate degrees, in addition to various professional certification programs designed to broaden career opportunities. Call us at 1-800-749-2322 or visit our website at www.edison.edu.
About Hodges University
Founded in 1990, Hodges University has established itself as one of the premier private universities in the State of Florida. The mission of Hodges University is to offer Associate, Baccalaureate and Graduate degrees as well as other programs that enhance the ability of students to achieve personal or professional objectives. Call us at 1-800-466-0019 or visit our website at www.hodges.edu.
For more information about the research or the report
Gary Jackson, Director, Regional Economic Research Institute, Lutgert College of Business, Florida Gulf Coast University, email@example.com, 239-590-7319.
John Meyer, Dean, School of Business and Technology, Edison State College, John.Meyer@edison.edu, 239 985-3451
Aysegul Timur, Program Chair, Business Administration & Public Administration, Johnson School of Business, Hodges University, firstname.lastname@example.org, 239-513- 1122
For more information about Workforce Now
Mei-Mei Chan, President and Publisher, The News-Press Media Group, email@example.com, 239-335-0277